Draft for legal review. Last updated 25 October 2026.
Grievance officer
If something on Stub has gone wrong and our support team hasn’t fixed it, or you want to complain about content, another member or how we handle your data, you can write to our grievance officer.
On this page
Who to contact
Aaryavar Aashirwad
Grievance officer, Goodman Tech, Bhopal, Madhya Pradesh
You can also raise a complaint in the app: Profile, then Help.
How quickly we respond
- We acknowledge every complaint within 24 hours.
- We resolve it within 15 days, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require.
- Complaints about intimate or nude images of you, or someone impersonating you, are acted on within 24 hours.
What to include
- Your name and the phone number registered to your Stub account.
- What happened, when, and who or what it’s about (a profile, plan or message).
- Screenshots or anything else that helps us understand it.
- What you’d like us to do.
Complaints about your data
The grievance officer also handles requests and complaints under the Digital Personal Data Protection Act, 2023. If you’re not satisfied with our response, you can complain to the Data Protection Board of India. See our privacy policy for your rights.
In an emergency
If you are in danger, call 112 first. The SOS button in the app also alerts your trusted contacts and the Stub safety team.